Refunds and Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

 

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund for faulty products.

 

If you did not receive the product within the guaranteed time (60 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

 

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of MelinQ.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of MelinQ.com

 


*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page.


 

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

 

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing, jewellery, etc. You must contact us first and we will guide you through the steps.

 
Returns Policy

Please do not send your purchase back to us unless we authorise you to do so.

 

We have a very easy hassle-free return policy.Simply return unworn, unwashed merchandise with all tags attached in the original box packing within 10 days of delivery.

 

Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on Briefs, Panties, Stick-On Bras, pasties and some of the accessories.

 

Products that are sold as packs cannot be returned as individual items.

 

In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.

 

Gift cards are non-returnable.

 

How do I return a product?

We have a very easy, hassle-free return policy. Raise a return request for us to resolve your issue.