Shipping Policy

We are committed to deliver the ordered products to the right customers at the right time, so you can set aside all your apprehensions and avail our services without any reluctance. We provide you with a well-established delivery mechanism that ensures the products ordered by you reach without any defect, damage or quality-issues. In addition, we’re currently offering FREE DELIVERY WORLDWIDE, which clearly implies – no shipping fee would be charged on any order placed. We do offer another option of paid delivery which is quicker than the free delivery.

 

Courier companies do not deliver to P.O. Box address, so we request you to provide full street address with pin code / zip code and telephone / mobile number.

 

Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell.

 

We do not ship the products on Sundays and public holidays in India as our logistic partner does not pick-ups on those days.

 

Once dispatching the order, if order / product will return to us because of incomplete address / wrong address then we are not responsible in such cases and we will not provide any refunds.

 

Though it would be the weight of your package that determines shipping cost, you’ll be charged the least possible fee, for sure.

 

Both the international as well as the domestic orders are shipped and delivered through leading courier services, ensuring the buyers an accurate delivery, in good condition, and on the right time.

 

All the orders are shipped within 10-60 working days or as per the date agreed at the time of order confirmation depending upon the location of the customer.

 

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier Company. These alert emails will contain the tracking number and Courier Company’s website detail. If in case you are not updated with tracking details you do not need to worry as the product will be on its way and will reach you according to the described time schedule.

 

GST & Custom Duties:

GST / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. GST / Custom Taxes and Import Duties are not included in our ordering process but may be charged to you by your government.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict whether they will occur, as policies vary greatly from nation to nation.

They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on a case to case basis.

 

During Delays:

Times to ship mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. We will provide 100% refund if items are not delivered within specified time.

 

If for any reason, there is going to be a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail.

 

We may choose to deliver your order in separate parts. In some cases, we may offer a refund to you for unfulfilled part of the order.

 

Please note that all the high-value orders will be shipped within 10 – 60 working days. Additionally, the customer will be provided with the option to track their order online, after it is shipped. Further, if you’re purchasing multiple items and wish to ship them to different addresses, you’re recommended to place them as different orders. However, if you’ve ordered multiple items in a single transaction, and wish to ship them to a single destination, the delivery date will be set as per the availability of the last ordered product. But in case you need the available products on an urgent basis, excluding the one that’s available later, we provide you with that option as well.

 

Additional discounts will be offered in case of bulk purchases. For we are adhered to build long-lasting customer relations with enduring commitments, we take utmost care of the needs of our clients. For that matter, we take responsibility of refunding your payment in case any unlikely event occurs and in case you don’t receive the ordered products. You can connect to our support channel online and know more about the shipping as well as the delivery process. “Please note that if there are any customs or duties applicable for the ordered items, it would be billed separately to the customer by the courier company at the time of delivery. The duties and taxes are not a part of the customer’s payment made to us.” For any additional query feel free to email us at support@MelinQ.com